jetwen Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jetwen ("the Platform", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "your", "Player") who access, register with, or use any service available at jetwen.net, including online sports betting, live casino, slot games, crash games, and all associated promotional and customer support services.

jetwen is committed to handling your personal data with integrity, transparency, and in a manner consistent with the principles of fair and lawful data processing. Although jetwen operates as an offshore platform serving the Bangladesh market, we align our data handling practices with internationally recognised privacy principles, including those enshrined in the General Data Protection Regulation (GDPR) as a global benchmark for best practice.

By registering an account on jetwen, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create an account or use the platform.

2. Data Controller

For the purposes of this Privacy Policy, jetwen acts as the data controller in respect of the personal data it collects directly from players through the registration process, account management, customer support interactions, and platform usage monitoring.

Where jetwen engages third-party service providers (such as payment processors, game studios, and fraud prevention partners) to process personal data on its behalf, those parties act as data processors under contractual arrangements that require them to process data solely on jetwen's documented instructions and to maintain appropriate technical and organisational security measures.

For all privacy-related enquiries, data rights requests, or complaints regarding jetwen's data handling practices, please contact our data protection team at the address provided in Section 15 of this Policy.

3. Personal Data We Collect

3.1 Registration Data

When you create a jetwen account, we collect the following mandatory registration data: your full legal name, date of birth, email address, mobile phone number, country of residence, and preferred currency. This information is essential to the creation of a valid account and cannot be withheld without preventing registration.

3.2 Identity Verification (KYC) Data

To comply with our internal anti-money-laundering and fraud prevention obligations, jetwen may request copies of identity documents including your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as utility bills or bank statements, and proof of payment method ownership. These documents are processed by jetwen's compliance team and stored securely for the duration required by our data retention schedule.

3.3 Financial and Transaction Data

jetwen records all financial transactions associated with your account, including deposits, withdrawals, bonus credits, wager amounts, game round results, and account balance movements. For mobile money transactions via bKash, Nagad, Rocket, or Upay, we store your registered mobile number and transaction reference identifiers. We do not store full card numbers for Visa or Mastercard transactions — these are handled directly by our PCI-DSS-certified payment processor.

3.4 Technical and Device Data

When you access jetwen from any device, our systems automatically collect certain technical data including your IP address, device identifier, browser type and version, operating system, screen resolution, preferred language setting, and time zone. This data is collected for security monitoring, fraud detection, and platform performance optimisation purposes.

3.5 Behavioural and Usage Data

We collect data about how you interact with the platform, including which games you play, your average session duration, your betting patterns, the pages you visit, and the features you use most frequently. This data informs our responsible gaming monitoring systems and helps us identify players who may be displaying signs of problem gambling behaviour.

3.6 Customer Support Data

All communications between you and the jetwen customer support team — whether via live chat, email, or any other channel — are recorded and stored. These records enable us to resolve disputes, maintain quality assurance standards, and provide continuity of service across support interactions.

4. How We Collect Your Data

jetwen collects personal data through the following channels and mechanisms:

• Direct collection: Data you provide actively when registering, completing KYC, making deposits or withdrawals, contacting support, or updating your account profile.
• Automated collection: Technical and behavioural data collected automatically via server logs, session cookies, browser fingerprinting, and analytics tools when you use the platform.
• Third-party sources: Identity verification data from third-party KYC service providers; fraud risk signals from fraud prevention partners; payment confirmation data from payment processors.
• Publicly available sources: In some circumstances, we may supplement your registration data with publicly available information to assist with identity verification or to detect fraudulent account activity.

5. How We Use Your Personal Data

jetwen uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, verify your identity, manage your profile settings, and maintain your account in good standing.
• Service delivery: To process your bets and wagers, credit winnings to your account, handle deposit and withdrawal requests, and provide access to all games and features on the platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory compliance: To fulfil our internal KYC and AML obligations, respond to formal legal requests where applicable, and maintain records required by our compliance programme.
• Responsible gaming: To monitor your gambling behaviour for signs of problem gambling, to enforce self-exclusion and deposit limit requests, and to deliver responsible gaming communications and interventions where appropriate.
• Customer support: To respond to your enquiries, resolve technical issues, handle formal complaints, and provide continuity of service across multiple support interactions.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS — but only where you have consented to receive such communications. You may opt out at any time via your account settings or by contacting our support team.
• Platform improvement: To analyse aggregated usage data, identify performance bottlenecks, test new features, and improve the overall player experience on jetwen.
• Dispute resolution: To investigate and adjudicate disputes between players, or between a player and jetwen, using historical transaction, communication, and gameplay records.

6. Legal Basis for Processing

For each category of personal data processing carried out by jetwen, we rely on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract we have with you (i.e., to operate your player account and deliver the services you have registered to use). This covers registration data, financial transaction data, and account management activities.
• Compliance with a legal obligation: Processing is necessary to comply with our internal compliance obligations, including KYC identity verification, AML transaction monitoring, and record-keeping obligations. This covers identity verification documents, source of funds records, and transaction histories.
• Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your data protection rights. This covers fraud detection, platform security, responsible gaming monitoring, and product analytics. We have conducted legitimate interest assessments for each of these processing activities to confirm that our interests do not override your fundamental rights.
• Consent: For optional processing activities — specifically, the sending of marketing communications by email or SMS — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

7. Data Sharing and Disclosure

7.1 Service Providers and Data Processors

jetwen shares personal data with carefully selected third-party service providers who process data on our behalf under binding contractual agreements. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard processing partners — for the sole purpose of processing your deposit and withdrawal transactions.
• Game providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and Microgaming — who may receive your player identifier and session data to deliver their game services within the jetwen platform environment.
• KYC and fraud prevention providers: Third-party identity verification and anti-fraud services that assist jetwen in confirming player identities and detecting suspicious account activity.
• Cloud infrastructure and hosting providers: Providers of the secure server infrastructure on which jetwen's platform and data are hosted.
• Analytics providers: Tools used to analyse aggregated, anonymised platform usage data for performance monitoring and product development purposes.

7.2 Legal Disclosures

jetwen may disclose personal data where required by applicable law, court order, or at the request of a competent authority with jurisdiction over jetwen's operations. In each case, jetwen will take reasonable steps to verify the legitimacy of the request and to disclose only the minimum data necessary to satisfy the legal obligation.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jetwen's assets, personal data held by jetwen may form part of the transferred assets. In such circumstances, players will be notified via the email address on file prior to any transfer that involves a change to the data controller identity or a material change to the terms of this Privacy Policy.

8. Cookies and Tracking Technologies

8.1 Types of Cookies Used

jetwen uses the following categories of cookies and similar tracking technologies on its platform:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as your preferred language, last-used payment method, and display settings. These improve your experience but are not strictly essential.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is used internally to improve platform performance.
• Security and fraud detection cookies: Used to identify and flag suspicious login attempts, detect automated bot activity, and maintain the integrity of the platform's security posture.

8.2 Managing Cookie Preferences

You may manage or disable non-essential cookies through your browser's settings panel at any time. Please note that disabling certain cookies may affect the functionality of the jetwen platform, including your ability to remain logged in across browsing sessions. jetwen does not use cookies to build behavioural advertising profiles for the benefit of external advertising networks.

9. Data Retention

jetwen retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the full duration of your account's active status and for a period of five years following account closure, to satisfy our compliance record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five years from the date of submission, in accordance with standard AML record-keeping best practice.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the most recent interaction in the relevant support thread.
• Marketing consent records: Retained for the duration of your consent and for two years thereafter, to demonstrate compliance with consent obligations.
• Technical and log data: Retained for up to 12 months, after which it is either deleted or anonymised for use in aggregated analytics.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with jetwen's data destruction procedures. Anonymised data may be retained indefinitely for statistical and product improvement purposes as it no longer constitutes personal data.

10. Data Security

jetwen implements a comprehensive range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme includes the following key controls:

• 256-bit SSL/TLS encryption for all data in transit between player devices and our servers
• AES-256 encryption for sensitive data at rest, including identity documents and financial records
• Multi-factor authentication (MFA) options available to players to protect their accounts
• Role-based access controls (RBAC) ensuring that jetwen staff can only access personal data on a strict need-to-know basis
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Intrusion detection and prevention systems (IDS/IPS) monitoring platform infrastructure continuously
• Secure data centre facilities with physical access controls and environmental monitoring

11. Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data jetwen holds about you:

• Right of access: You may request a copy of the personal data jetwen holds about you, together with information about how it is processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated. For most profile data, you can make corrections directly through your account dashboard.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. This right is subject to exceptions where retention is required by our compliance obligations.
• Right to restriction: You may request that jetwen restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data while we verify it.
• Right to data portability: For data processed on the basis of your consent or a contract with you, you may request that jetwen provide a structured, commonly used, machine-readable copy of your data for transfer to another service provider.
• Right to object: You may object to the processing of your personal data where jetwen relies on legitimate interests as the legal basis, unless jetwen can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

To exercise any of the above rights, please contact our data protection team at [email protected], clearly identifying yourself, the right you wish to exercise, and the specific data or processing activity your request relates to. We will respond within 30 calendar days of receiving a valid, verifiable request.

12. Children's Privacy

jetwen is an adult gambling platform strictly intended for users aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If jetwen becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

Parents and guardians who suspect that a minor in their care has registered an account on jetwen are encouraged to contact our support team immediately at [email protected]. Parental control and internet filtering software can be used to restrict access to gambling platforms and is strongly recommended in households with minors.

13. Third-Party Links and Services

The jetwen platform may contain links to, or embed content from, third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and Microgaming. These third parties operate their own privacy policies and data handling practices, which are entirely independent from this Privacy Policy. jetwen is not responsible for the data practices of third-party game studios, and we encourage you to review the privacy policies of any third-party services you interact with.

Similarly, payment providers such as bKash, Nagad, Rocket, and Visa operate under their own privacy frameworks. Your use of those payment services is governed by the terms and privacy policies of the relevant payment provider, not by this Policy.

14. Updates to This Privacy Policy

jetwen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, legal obligations, or regulatory guidance. When material changes are made, we will notify registered players via the email address on file and/or display a prominent notice upon their next login to the platform.

The updated Policy will be effective as of the date stated at the top of the document. We encourage you to review this Policy periodically to stay informed about how jetwen protects your personal data. Your continued use of the platform after any update constitutes acceptance of the revised Policy. If you object to any changes, you should discontinue use of the platform and may request account closure by contacting [email protected].

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to jetwen's handling of your personal data, please contact our data protection team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

For general privacy enquiries and data rights requests, please email our support team at:

Email: [email protected]

Please include the following information in your enquiry so we can respond efficiently:

• Your registered email address and username
• A clear description of your query or the data right you wish to exercise
• Any relevant dates, transaction references, or account details that may assist our team

We aim to acknowledge all privacy enquiries within 2 business days and to provide a substantive response within 30 calendar days. Where a request is particularly complex or we have received a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.